Account Help

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Q: Show answer
How do I change my email address?
A:
To change your email address in your profile, please follow the instructions given below:
1. Login with your old Email and Password.
2. Once you are logged in, click on 'My Account' tab shown at the top of the web page.
3. Click on 'My Details' section. Your stored details will be shown to you.
4. Click on 'Edit Details' and change the email address. You can also make changes to your address in this section.
5. Click on 'Save Details' to confirm the changes.
We will send a verification notice to your new email address which you listed in your profile. This may require you to login into your Email account (not your WOW HD account) and click on the provided link. Once you click on the provided link, the changes will be confirmed in your WOW HD account and you can login using your new details.

Please note that these changes will reflect only in new orders. Any notifications for orders placed before these changes will be sent to your old email address only.

Do you have further questions? Contact Customer Service
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Q: Show answer
How do I logout?

A:

To logout simply click on the “not [your name]?” which is located on the top right hand side of the screen.

Alternatively you can click on My account on the top right of the screen. This will now take you to your Resent orders, My details, Vouchers page. On the left had side under “My account” you will find the log out button.

If you are using a public computer ensure you logout.

Do you have further questions? Contact Customer Service
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Q: Show answer
How do I retrieve my password?
A:
To retrieve your password, please follow the instructions given below:
1. Click on "Forgotten your password?" which is located on the top right hand side of the screen.
2. Enter your email address, click on “Recover Password”
3. An email will now be sent to your email address where you will need to click on the link to reset your password.
Do you have further questions? Contact Customer Service
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Q: Show answer
Can I have multiple accounts?

A:

Customers found to have set up multiple accounts in order to abuse our free vouchers will have their extra accounts cancelled. Orders placed using secondary free vouchers will also be cancelled and refunded.

Do you have further questions? Contact Customer Service
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Q: Show answer
What are Cookies?

A:

When visiting or purchasing from our sites, 'cookies' are left on your PC to enable you to track your orders and to allow us to supply other mutually helpful information. Cookies enable our systems to recognise your browser and welcome you back to the Store.

Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser. By disabling cookies, you will not be able to participate in some of the features offered by WOW HD

We recommend that you leave your Cookies enabled otherwise you may not be able to shop with us. Our cookies do not send us back any information about your computer or any other information on your hard drive.

Do you have further questions? Contact Customer Service